Shipping and Return
Elevating Your Shopping Experience
At Chanté, we strive to provide a seamless and timely shipping experience for all our customers. Here are the details regarding our shipping process:
- Order Processing: Once you place an order on our website, our dedicated team begins processing it promptly. We aim to process orders within 1-2 business days, except during peak seasons or holidays when processing may take slightly longer.
- Shipping Methods and Delivery Time: We offer various shipping options to cater to your needs. The estimated delivery time depends on your location and the shipping method you choose during checkout. Typically, the shipping times are as follows:
- Standard Shipping: [Number] business days
- Expedited Shipping: [Number] business days Please note that these are estimated delivery times and may vary due to unforeseen circumstances or during peak periods.
- Tracking Your Order: As soon as your order is shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your package. Tracking information will also be available on your account page on our website.
- Shipping Costs: Shipping costs are calculated based on your location and the selected shipping method. You can view the shipping costs during the checkout process before completing your order.
International Shipping: Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please note that customers are responsible for any applicable customs duties or taxes.
Return and Exchange Policy
We want you to love every purchase you make at Chanté. If you are not completely satisfied with your order, we offer hassle-free returns and exchanges. Here's what you need to know:
- Eligibility: To be eligible for a return or exchange, the item(s) must be unused, unworn, and in the same condition as received. The original tags and packaging should be intact.
- Timeframe: You can initiate a return or exchange within [Number] days from the date of delivery. After this period, we regret that we cannot accept returns or exchanges.
- How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [support@chanté.com] or through our contact form, and provide your order number and reason for return/exchange.
- Our customer support team will guide you through the return/exchange process and provide you with a return shipping label (for domestic orders only).
- Return and Exchange Shipping: For domestic orders, return shipping is free if you use the provided shipping label. For international orders, customers are responsible for return shipping costs.
- Refunds and Processing: Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used during checkout. Please allow [Number] business days for the refund to appear in your account.
- Non-Refundable Items: Gift cards, personalized or custom-made items, and final sale items are non-refundable and not eligible for exchange.
Contact Us If you have any questions or need further assistance with shipping or returns, please feel free to contact our customer support team. We are here to ensure your shopping experience with Chanté is exceptional in every way.
Elevate Your Style. Elevate Your Confidence.